Shelf Intelligence

Should You Be Using a Crowdsourcing Solution?

Store audits play a pivotal role in ensuring the retail experience is consistently high quality, and that your brand is represented the way you intend. They aid in the monitoring of product availability, pricing accuracy, promotional execution, and overall store cleanliness. Regular audits can be instrumental in identifying areas for improvement and in implementing necessary changes. A comprehensive store audit helps optimize product placement, enhance customer experience, and ultimately, drive more sales.

In today’s retail environment, traditional methods of store auditing can be time-consuming and inefficient. That’s where crowdsourcing comes into play. Crowdsourcing is an innovative approach to auditing that enables real-time, granular insights by using retail audit software and leveraging a network of mystery shoppers who collect data from various locations.

By integrating crowdsourcing into your auditing strategy, you can gain an unparalleled view of your brand’s retail presence across multiple locations. This method not only allows for frequent and timely audits, but it also provides a more accurate reflection of the customer experience. In the world of retail, information is power, and crowdsourcing your store audits can give you the comprehensive, timely data you need to stay ahead of the competition.


The Role of Crowdsourcing in Retail Store Audits

Crowdsourcing has revolutionized the way store audits are conducted. In a traditional sense, a retail store audit often involves a meticulous process of examining, verifying, and analyzing the products, displays, and operations of a retail store. But with crowdsourcing, this process becomes far more efficient and comprehensive.

Through crowdsourcing, businesses can leverage a vast network of individuals to gather data on store operations, employee performance, product placement, pricing, out-of-stock levels, and much more. Essentially, it turns everyday shoppers into secret shoppers who inspect and review the stores. This method allows businesses to conduct audits on a larger scale, covering multiple locations simultaneously, which in traditional auditing would require a significant amount of time and resources.

The advantages of using crowdsourcing for store audits are numerous, but include:

  • Wide Geographic Coverage: Crowdsourcing allows businesses to cover a wide geographic area, reaching stores in remote areas without the need for travel expenses.
  • Real-Time Data: Crowdsourcing provides real-time data, enabling businesses to make quick, informed decisions.
  • Cost-Effective: Crowdsourcing eliminates the need for hiring full-time auditors, thus reducing overhead costs.
  • Diverse Perspectives: Crowdsourcing brings in a diverse set of perspectives, offering a more holistic view of the store’s performance.

Crowdsourcing provides a modern solution to store auditing, making the process more efficient, reliable, and cost-effective.

The Power of Wiser’s Retail Intelligence

Wiser’s Retail Intelligence product is a contemporary solution designed to optimize the ways businesses gather and analyze their in-store data. This cutting-edge tool not only ensures the accuracy of your retail audits but also helps you analyze store performance and gain a deeper understanding of the nuances of your retail environment. By leveraging Wiser’s technology, you can make data-driven decisions that enhance your store performance, improve customer experience, and ultimately drive more sales.

The secret weapon behind the Retail Intelligence product is the power of crowdsourcing. By tapping into Wiser’s vast network of mystery shoppers, we are able to gather real-time data from a multitude of sources, providing a comprehensive and accurate picture of what’s happening in your stores at any given moment. This crowdsourced data collection approach allows for large scale retail operations too, capturing critical data across many stores simultaneously. With this wealth of information at your fingertips, you can confidently make strategic decisions based on accurate, up-to-date retail audits.


Benefits of Using Wiser’s Retail Intelligence Product for Store Audits

Wiser’s Retail Intelligence product revolutionizes the way store audits are conducted by enhancing efficiency and accuracy. The product streamlines the entire auditing process, minimizing human error and ensuring more precise and reliable audit results.

Here are some ways that Retail Intelligence can benefit your own retail business:

  • Fast and scalable in-store insights to fill retail gaps.
  • In-store visibility even without a field team, or the ability to supplement your own team.
  • Ability to prioritize your team to focus on higher-value opportunities while maintaining visibility.
  • Easy to customize surveys so our mystery shoppers can return the specific data that you need based on your key business goals.
  • Accessibility to greater coverage across geography, channel, market, etc.
  • Greater breadth of unbiased shopper data related to brand awareness, sentiment, and recommendations.
  • Easy access the broader market landscape including competitive insights and category data

The real-time insights that Wiser’s product offers are game-changing in the retail industry. It provides the ability to react quickly to emerging trends and issues, enabling brands or retailers to make informed decisions promptly. With this tool, businesses can stay ahead of the curve, adapting swiftly to market changes and consumer behavior, thereby gaining a competitive advantage.

Through crowdsourcing, businesses can leverage a vast network of individuals to gather data on store operations, employee performance, product placement, pricing, out-of-stock levels, and much more.

Successful Use of Wiser’s Retail Intelligence Product

A renowned ice cream manufacturer partnered with Wiser Solutions to track the first two weeks of the launch of their new ice cream range which included four different SKUs. Throughout the campaign, shoppers reported SKUs distribution, on-shelf availability, price, planogram, and promotional materials at the store level.

Wiser used its crowd of mystery shoppers to gather the in-store data. This crowd visited 400 stores across Australia and reported at least 60 percent of stores didn’t display any of the new SKUs in the ice cream range.

In the remaining 40 percent of the stores, only some of the new flavors were available. One SKU, in particular, was only reported in less than 1 percent of the stores.

Eighty percent of shoppers also reported that the promotional material was unavailable, including the special tag highlighting the price discount, which Wiser identified to have a great impact on shoppers’ likelihood to purchase the new range: where the promotional price was present, shoppers were 1.2 times more likely to try a new ice cream flavor.

The manufacturer was able to uncover two important issues: product distribution and POS availability. Wiser data was leveraged to investigate why the time to market was slow and a problem with logistics was uncovered on the retailer’s side. Thanks to real-time visibility on the in-store execution, the customer was able to address both issues within the first weeks of launch and set the new product launch up for success.


Embracing the Power of Crowdsourcing

The utilization of crowdsourcing solutions in retail store audits promises to revolutionize the way businesses operate. Wiser’s Retail Intelligence product is leading the way in this space, offering robust, efficient, and cost-effective solutions that deliver real-time, actionable insights. These insights allow brands to adjust their strategies promptly, thereby ensuring their competitive edge in the market. To keep up with these changes, businesses must adopt innovative solutions that enable them to be proactive rather than reactive.

The power of crowdsourcing as an innovative solution for store audits cannot be overstated. To this end, crowdsourcing solutions like Wiser’s Retail Intelligence product offer a compelling option. Its proven ability to deliver accurate and rapid insights makes it an invaluable tool for any brand looking to optimize their in-store operations and stay ahead of the game.

To learn more about Retail Intelligence, visit today.

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